Facilities Coordinator

  • Job Reference: 00000341-1
  • Date Posted: 21 July 2022
  • Recruiter: The Landmark Trust
  • Location: Launceston, Cornwall
  • Remote Working: 100% remote working possible
  • Salary: £19,500 to £21,800
  • Sector: Hospitality & Tourism
  • Job Type: Permanent

Job Description

Summary of the role

Based in our Landmark Trust operations team as a key member of a busy Regional Team within Devon and , this is a hands-on varied role providing practical maintenance skills and support and home office-based compliance testing administration support with extensive travel throughout the region (typically on busy changeover days)

Liaising with the Statutory Compliance Co-ordinator this role will have full responsibility for managing and logging our programme of testing, servicing and building compliance for their region as well as work closely with contractors providing supervision and access across the region, currently, 25-40 historic buildings.  

Working under the general direction of the Regional Manager (RM), and in close cooperation with the Regional Surveyor, this role will develop an understanding of, and where possible undertake, urgent or necessary ongoing maintenance and repair work carried out within our conservation principals. 

 Our ideal candidate has experience in supporting a wide portfolio of buildings and has experience of, or an awareness of historic buildings, their fabric and knowledge of a wide range of handyman skills and technical facilities know-how is essential. A good standard of education is required with a qualification or extensive experience in facilities management, renovations, joinery, heating, plumbing or other building services is desirable.

Availability is required to cover weekend emergency calls on a rota basis, typically one weekend in three.  

 

Duties and responsibilities

Property Maintenance

  • Plan and agree building maintenance response with the RM and Surveyor for changeover days
  • Undertake, or resolve, urgent day to day maintenance issues on changeover days as practicable
  • Resolve urgent maintenance issues during guest stays
  • Conduct informal building checks at buildings visited and raise any additional maintenance or compliance issues to the RM
  • Be involved as required with maintenance closures and the setting up of new buildings
  • Provide any information to the RM that may affect the letting of the property

Compliance and Testing

  •  Arrange Testing and Servicing for all buildings within the region, liaising between contractors and Housekeepers to ensure access at the appointed time and complete the accompanying documentation correctly
  • Complete Portable Appliance Testing
  • Complete Water Safety Testing
  • Monitor H&S standards, implementing H&S procedures and raise issues with RM
  • Log and follow up via current systems (SalesForce and SharePoint) to provide administrative detail and logs for any changes they undertake in a building eg new appliance
  • Maintain the list of preferred suppliers for each property, liaising with the RM and Surveyor to ensure new contractors have completed a contractors pre-qualification questionnaire and that they comply with H&S and CDM regulations
  • Ensure the Green Box is up to date and available to contractors
  • When visiting buildings ensure that the Fire and Water-Log Books are being correctly completed

General cover and customer service

  • Under the general direction of the Regional Property Manager, and in close cooperation as required with the Regional Surveyor, respond to reactive maintenance repairs or any other building issues that affect guest comfort or safety
  • Provide emergency call cover and support on a rota basis, liaising with guests and contractors in the event of weekend urgent out of hours maintenance issues or other operational issues as needed
  • Provide support to the warehouse, as directed by the Regional Property Manager, in managing the transportation and delivery of furniture into buildings

 

Person Specification

 Education

A good standard of education is required. A qualification or extensive experience in facilities management, renovations, joinery, heating, plumbing or other building services is desirable.

Experience

The ideal candidate has experience in supporting a wide portfolio of buildings.  Experience of, or an awareness of historic buildings, their fabric and knowledge of a wide range of handyman skills and technical facilities know-how is essential.

Competencies, Attitudes and Behaviours

  • Experience in a facilities/ maintenance role
  • Careful and sensitive approach to working within a range of different historically and architecturally important buildings, liaising with the regional surveyor if in any doubt about the repair work they or others they have instructed are about to undertake
  • Practical ability to use tools and equipment as required for the role. Experience of, or understanding of sympathetic repair methods
  • Experienced administrator with good IT skills (Microsoft Office) and other IT data systems
  • Ability to work as part of a team and also individually and on own initiative
  • Diplomatic, customer focussed with experience of providing good customer service
  • Positive, proactive with good organisational skills and attention to detail
  • Self-motivated, capable of being sensitive with good communication skills
  •  Flexible with ability to multi-task and work in collaboration with Historic Estates and other departments
  • To appreciate, and work within, the organisation’s culture. Ability to remain calm under pressure and to conduct all activities in a manner which promotes and enhances the Landmark Trust’s character and reputation

Other

  •  Full driving licence and own vehicle. Competent driver who is able to cope with motorway driving as well as remote, narrow, rough and often potholed access tracks
  • Confident about travelling to or on occasion staying in remote Landmark properties on one’s own
  • As this position is home-based, you will need use of a home office and will need a flexible approach to your working hours. Mobile phone, laptop and printer provided
  • You will need a flexible approach to your working hours including on-call weekend rota